Privacy Policy

1. Introduction and Scope

Roytec Global (Pty) Ltd. (“Roytec Global,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, https://roytecglobal.com (the “Website”), and when you interact with us through our contact forms, regardless of your geographical location. 

This policy applies to all personal information collected through the Website and aligns with international privacy laws, including:  

• General Data Protection Regulation (GDPR) (EU & UK)  
• California Consumer Privacy Act (CCPA) (USA) 
• Personal Information Protection Law (PIPL) (China)  
• Protection of Personal Information Act (POPIA) (South Africa)  
• Privacy Act 1988 (Australia)
• Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)  

 

Key Terms

• Personal Information: Any information relating to an identified or identifiable natural person.  
• Processing: Any operation or set of operations performed on personal information.  

 

Contact Information

Roytec Global (Pty) Ltd.

3 Angus Crescent, Longmeadow Business Estate, Modderfontein, 1609, Gauteng, South Africa  

Email: sales@roytecglobal.com / marketing@roytecglobal.com / hr@roytecglobal.com  

Phone: +27 (0) 11 608 0000  

2. Information Collection

Types of Information Collected

Personal Information:

• Name, email address, phone number, company name.  
• Contact preferences (email or phone).  
• Service inquiry details and any additional message provided.  

 

Technical Information:  

• IP address, browser type, operating system, device details.  
• Cookies generated by WordPress CMS.  
• Website usage data via Google Analytics.  

 

Location Information:

• Country or region based on contact form selection or IP address.  

 

How We Collect Data

• Directly through contact forms on the Website.  
• Automatically via cookies and analytics tools.  
• Through server logs when visiting our Website.  

3. Purpose of Data Collection 

We collect and process your data for the following purposes:  

• To respond to inquiries and provide customer support.  
• To fulfill requests for information or services. 
• To improve website functionality and user experience.  
• To send marketing communications (with consent).  
• To comply with legal and regulatory obligations.  
• To analyse Website traffic and optimize our services.  

 

Legal Basis for Processing (GDPR & Global Compliance)

• Consent – For marketing communications and cookies.  
• Contractual Necessity – When responding to service inquiries.  
• Legitimate Interest – For security, fraud prevention, and analytics.  
• Legal Obligations – When required by law.  

4. Information Sharing 

We may share your information with:  

• Affiliates and subsidiaries for business operations.  
• Third-party service providers (e.g., website hosting, analytics, email services).  
• Legal authorities, when required by law or in legal proceedings.  

 

International Data Transfers

• Data may be stored and processed outside your country, including South Africa, Australia, Canada, Chile, China, the USA, and the UK.  
• We implement Standard Contractual Clauses (SCCs) and other safeguards for cross-border data transfers.  

5. User Rights

Depending on your location, you may have the right to:  

• Access your personal data.  
• Correct or update your data.  
• Request data deletion.  
• Object to processing or **restrict processing**.  
• Withdraw consent (for marketing and cookies). 
• Lodge a complaint with a supervisory authority. 

To exercise these rights, contact us at sales@roytecglobal.com.  

6. Data Security

• We implement technical and organizational security measures to protect your data.  
• In the event of a suspected data breach, Roytec Global will investigate and take necessary actions.  

7. Data Retention

• Personal data is retained as long as necessary for the purposes outlined in this policy.  
• Retention periods comply with legal requirements and business needs.  

8. Cookies and Tracking Technologies

• Our Website uses cookies generated by WordPress CMS for essential functionality.  
• Google Analytics is used to analyse Website traffic.  
• Users can manage cookie preferences via their browser settings. 

9. Children’s Privacy

• Our Website is not intended for children under the age of 16.  
• We do not knowingly collect personal information from children.  

10. Changes to the Policy

• This policy may be updated periodically.  
• Updates will be posted on this page with an updated effective date. 

11. Jurisdiction-Specific Provisions

Australia  

• Roytec Global (ACN 621 953 704)  
• Email: sales.au@roytecglobal.com  
• Phone: +61 (0) 427 732 243  

 

Canada

• Email: sales.ca@roytecglobal.com  
• Phone: +1 647 477 0422  

 

Chile

• Email: sales.cl@roytecglobal.com  
• Phone: +56 9 8277 4227  

 

China (PIPL Compliance)

• Email: sales.ch@roytecglobal.com  
• Phone: +86 159 5359 6399  
• Data localization and government compliance requirements apply. 

 

South Africa (POPIA Compliance)

– Email: sales@roytecglobal.com  

– Phone: +27 (0) 11 608 0000  

Roytec Global abides by the laws applicable to the region in which the data subject resides.  

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa.  

For privacy-related questions, contact **sales@roytecglobal.com**.  

**Last Updated:** [Insert Date]